Returns & Refund Policy

Return & Refund Policy

We appreciate your interest in our products and your commitment to our brand. At ProperPatola, we do not offer returns or refunds. All sales are final. We take great care in sourcing and curating each piece of clothing to ensure the highest quality and authenticity. We encourage you to review your order carefully before making a purchase.
For any questions or concerns about your order, please contact us at info@properpatola.com. We are here to assist you and ensure you have a positive shopping experience.

Shipping & Return Policy

At ProperPatola, we take pride in delivering high-quality products crafted with care.
Due to the nature of our products, we do not accept returns or exchanges unless the
item you received is defective or damaged. Please read our policy carefully before
making a purchase.

Damages & Issues

We take every precaution to ensure that your order arrives in perfect condition.
However, if you receive a defective or damaged item, or if you believe you’ve received
the wrong item, please inspect your order upon reception and contact us immediately.
We will evaluate the issue and make it right.
To report a damaged or defective item, please email us at info@properpatola.com
within 3 days of receiving your order. In your email, include clear photos of the
damaged or defective item, as well as your order number and contact information. We
will get back to you promptly to resolve the issue. Additionally, we kindly request that
you provide a parcel opening video to facilitate the resolution process.

Refunds

We appreciate your interest in our products and your commitment to our brand. Please note that we do not offer refunds on any purchases. Our policy is to ensure the highest quality standards, and we are confident in the excellence of our products. If you have any questions, concerns about your specific item, or need further assistance, please feel free to contact us at info@properpatola.com. We are here to provide you with the best possible shopping experience and address any issues you may have.