Shipping Policy

Shipping Policy

Orders for domestic buyers are shipped through registered domestic courier companies and/or speed post. ProperPatola ensures that orders are shipped within 3-5 business days or as per the delivery date agreed upon at the time of order confirmation. Delivery times are subject to the norms of the Courier Company or postal service. We guarantee to hand over the consignment to the courier company or postal authorities within 3-5 business days from the date of order and payment, or as per the delivery date agreed upon at the time of order confirmation. All deliveries will be made to the address provided by the buyer during the order process. ProperPatola is not liable for any delay in delivery by the Courier Company or postal authorities. Delivery of services will be confirmed via email to the buyer’s registered email address. For any issues in utilizing our services, please contact our helpdesk at info@properpatola.com. We strive to ensure the timely delivery of your orders and appreciate your understanding and patience in case of any unforeseen delays caused by courier companies or postal authorities.

Shipping & Return Policy

At ProperPatola, we take pride in delivering high-quality products crafted with care.
Due to the nature of our products, we do not accept returns or exchanges unless the
item you received is defective or damaged. Please read our policy carefully before
making a purchase.

Damages & Issues

We take every precaution to ensure that your order arrives in perfect condition.
However, if you receive a defective or damaged item, or if you believe you’ve received
the wrong item, please inspect your order upon reception and contact us immediately.
We will evaluate the issue and make it right.
To report a damaged or defective item, please email us at info@properpatola.com
within 3 days of receiving your order. In your email, include clear photos of the
damaged or defective item, as well as your order number and contact information. We
will get back to you promptly to resolve the issue. Additionally, we kindly request that
you provide a parcel opening video to facilitate the resolution process.

Refunds

We appreciate your interest in our products and your commitment to our brand. Please note that we do not offer refunds on any purchases. Our policy is to ensure the highest quality standards, and we are confident in the excellence of our products. If you have any questions, concerns about your specific item, or need further assistance, please feel free to contact us at info@properpatola.com. We are here to provide you with the best possible shopping experience and address any issues you may have.